IS-17-011
Background
In January 2016, the Risk Management Agency (RMA) began an extensive review of the written agreement and determined yield processes, specifically looking for opportunities to reduce resource requirements, improve the value of the process for the producer, improve program delivery and efficiency, and maintain program integrity. One major area of improvement identified in the review was the need to reduce defective and incomplete exception requests, which resulted in redundant work, delays in decisions, and increased wait times and workload.